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Privacy policy

Privacy Policy
Effective Date: Jan 2026

Bright Jenny Coffee (“Bright Jenny”, “we”, “us”, “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit brightjenny.ca (the “Site”) or make a purchase from us.

By using our Site, you agree to the terms of this Privacy Policy.

1) What Personal Information We Collect

a) Information you provide to us

When you purchase something, create an account, sign up for emails/SMS, or contact us, you may provide:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely by third-party processors)

  • Order history and purchase details

  • Any messages you send us (customer support inquiries)

b) Information we collect automatically

When you browse the Site, we may automatically collect:

  • IP address

  • Device identifiers

  • Browser type and operating system

  • Time zone

  • Pages visited and products viewed

  • Cart activity (including abandoned carts)

  • Referring websites and general usage data

2) How We Use Your Information

We use personal information to:

  • Process and fulfill your orders

  • Provide customer support

  • Send transactional updates (order confirmations, shipping notifications)

  • Improve our Site, products, and customer experience

  • Prevent fraud and protect our store

  • Send marketing communications (email and/or SMS) if you opt in

  • Analyze performance, website traffic, and marketing effectiveness

3) Cookies & Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate our store and improve your experience.

Cookies may be used for purposes such as:

  • remembering your preferences and shopping cart

  • enabling checkout and fraud prevention features

  • understanding how visitors use the Site

  • measuring advertising performance

You can control cookies through your browser settings. Disabling cookies may affect how the Site works.

Cart tracking and abandoned cart reminders

Bright Jenny Coffee’s website uses cookies and similar technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages via email or SMS (if you have opted in).

4) Marketing Emails

If you opt in to receive marketing emails, we may send you promotions, product updates, and announcements. You can unsubscribe at any time by using the unsubscribe link in any email.

5) SMS / Text Messaging

If you opt in to receive SMS/text messages from Bright Jenny Coffee, we may send you transactional messages (such as order updates) and marketing messages (such as promotions and reminders). Message frequency may vary.

SMS consent is not a condition of purchase.

We may collect and use your phone number to:

  • send promotional messages (if opted in)

  • send cart reminders (if opted in)

  • send important order-related messages

You can opt out at any time by replying STOP.

Third-party data sharing and SMS consent

We do not share, sell, rent, or disclose SMS opt-in data or consent to any third parties for their marketing purposes.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6) Who We Share Information With

We share personal information only as needed to operate our business, including with trusted third parties such as:

  • Shopify, our ecommerce platform provider

  • Payment processors (to securely complete payments)

  • Shipping and delivery providers

  • Email/SMS platforms (only if you opt in)

  • Analytics providers (to understand site usage and performance)

  • Advertising platforms (if used), to measure marketing effectiveness

We do not sell your personal information as a customer list business.

7) Location Information

We do not collect or use precise GPS location data from your device. However, approximate location may be inferred from your IP address for fraud prevention, analytics, and improving site performance.

8) Data Retention

We keep personal information only as long as necessary to:

  • provide products and services

  • fulfill orders and handle returns/refunds

  • provide customer support

  • comply with legal, tax, and accounting obligations

  • enforce our policies and prevent fraud

9) Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

10) Your Rights

Depending on where you live, you may have rights to:

  • request access to the personal information we hold about you

  • request corrections to inaccurate information

  • withdraw consent for marketing communications

To make a request, contact us using the information below.

11) Third-Party Links

Our Site may contain links to third-party websites (such as Instagram or external services). We are not responsible for the privacy practices of those websites.

12) Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13) Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

Bright Jenny Coffee
Kelowna, BC, Canada
Email: store@brightjenny.ca